![]() You can give Email Tracking access to your Zendesk Account with just one click. This app is also suitable for email marketing to help you know when to send a follow-up. Moreover, there is an analytics and reporting feature that helps you understand which Zendesk tickets work best with your customers. You can also check the status in a separate column, so you don’t have to open tickets for that. This Zendesk Support App adds tags, to help identify and take further action on the problem tickets, and also sends notifications right when the email is opened. However, tracking email opens isn't the only thing it can do. Now let’s move on to the best Zendesk apps and their key features.Įmail Tracking will help you find out if the customer opened your email or not. In case, the settings are unclear to you, helpful guides are always at hand. Choose between ticket tracking, email campaigns, and video messaging, or install the whole suite to help your customer support team work perfectly.Īnother benefit of Zendesk integration is the simple installation process. Zendesk Marketplace Apps for customer support are designed to improve the effectiveness of your help-desk services in the way you need to. You can implement all apps by purchasing a Zendesk Suite or using them individually. Talk (integrated call center software).Chat (real-time engagement with customers),.Guide (company’s self-service knowledge base to deliver smart answers to customers and agents),.Support (ticketing system to deal with customer issues),.Zendesk software offers to scale for its customer conversations in order to meet the unique business needs of SMBs and enterprises equally. Your departments are using several different platforms with no options to share data or communicate with each other. You need to improve team collaboration.A specialized tool might be what you’re looking for if you require more advanced features. You want to boost existing functionality.For instance, you want to enhance chat capabilities or set up an internal QA process. Zendesk doesn’t have the needed features.And as stated in the Gartner report, “an integrated ecosystem of functionality” is the key to a seamless customer service experience. However, to get most of Zendesk, businesses can implement 1,500 + integrations from app stores to improve customer service needs. In short, it streamlines messaging across channels, enables easy automation with no or little coding, tracks customer conversations easily, and tracks support requests. It helps businesses develop customer relationships and improve agent performance. Zendesk is a powerful customer support platform that focuses on creating customer interactions at scale. So, what are the best apps in Zendesk apps market placemarketplace?īut before you continue reading the article, check a quick introduction to 10 Best Apps for Zendesk in the video: ![]() In this overview, we will run over the most helpful apps from the Zendesk marketplace and show users’ comments on them. And you also can power up your help desk with the best Zendesk integrations. In any case, Zendesk software brings the interactions to one place and allows your support leaders to keep track of all support requests, respond quickly, and monitor customer feedback. In a nutshell, there is not matter whether your clients want to get in touch by phone, chat, email, social media, or any other channel. ![]() With this customer support platform, your service agents and sales teams can handle their work at every channel. The key to success in a customer-driven market is to create and maintain great relationships with customers.
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